Refund policy

Returns and exchanges

You have 30 days from the date of purchase to return an item, exchange it, or have it repaired at no charge. The item needs to come back in working order with all the parts it shipped with, and we need the receipt showing the purchase date.

On a change of mind return you pay the shipping back to us, and what that costs depends on the order. The return has to be on its way within 7 business days of us agreeing it, or a 10% fee applies.

If it does not fit your blender, the return is free

If you ordered the wrong thing for your machine, we cover the return shipping. You do not pay a restocking fee either. Fit is the hardest part of buying a vacuum lid and we would rather carry that cost than have you guess.

This applies to orders shipped within the United States.

If it arrives damaged or will not switch on

Email cs@voidvac.com within 30 days of delivery with a photograph of the problem. We will send you a replacement and we will cover the shipping both ways. You do not pay a return shipping fee and no restocking fee applies.

This is separate from a change of mind return, and separate from a warranty repair. It covers a unit that was faulty or broken when it reached you.

Repairs after the first 30 days

After 30 days the warranty schedule applies, and what you pay depends on the part and how old it is.

Vacuum lid, covered for 3 years. Repairs are free for manufacturing defects from 30 days to one year. From one to three years there is a $50 fee, which covers the repair, any replacement parts, and shipping back to you within the continental United States.

Blender base, covered for 5 years. Repairs are free for manufacturing defects from 30 days to two years. From two to five years there is a $75 fee, which covers the repair and shipping both ways within the continental United States. We send you the label.

Jar, covered for 1 year. Repairs are free for manufacturing defects from 30 days to one year. After one year the jar is outside its warranty term.

Where a repair fee applies we charge it before the work starts. The full schedule, including what the warranty does not cover, is on our warranty page.

How to start a return or a repair

Email cs@voidvac.com with your order number, what is wrong, and a photo of your receipt showing the purchase date. We will reply with a return address, and with a shipping label where the terms above include one.

We do need the original receipt with the purchase date clearly visible.

Refunds

Once your return reaches us and we have checked it, we refund to the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded on a change of mind return.

If more than 10 business days have passed since we told you a refund was issued and you still do not see it, email cs@voidvac.com and we will chase it.

Orders shipped outside the United States

We cannot accept returns on orders shipped outside the United States. The warranty still applies and we will repair the product, but you cover shipping both ways in addition to any repair fee above. Email cs@voidvac.com and we will set it up.

Products bought somewhere else

If you bought from Amazon, eBay or another marketplace, that marketplace's returns process applies and you should start there. Warranty repairs we handle wherever you bought it.